Triona O’Keeffe has been named as NatWest Group’s new CDAO, joining in January 2027 to help the bank’s engineers gain better access to data and AI capabilities.
Triona will be joining NatWest following five years as Chief Information Officer (CIO) for slot online Data and Analytics at the London Stock Exchange Group. She also brings more than three years of experience as CIO for Shared Application Services at Deutsche Bank.
“I’m excited to join NatWest at such a pivotal time and help unlock the full potential of data, AI and engineering for customers,” Triona says.
“I’m impressed by the focus the Group has on its customers, its role in the UK economy and the ambition and pace of its transformation – so I’m very much looking forward to being part of such a great and ambitious team.”
Triona joining NatWest reflects its commitment to shaping the future of banking through technology, data and AI while maintaining strong customer relationships and trust.
Part of this approach includes scaling the use of generative and agentic AI tools for colleagues in order to support their workloads, such as with fraud prevention and complaints handling.
The Group will also look to evolve customer-facing AI virtual assistance through its chatbot, Cora, citing more personalised support and helping finance management as two priorities for the future.
Since its launch in 2017, Cora has grown from a standard text-based chatbot to a gen AI digital assistant, as demonstrated at London Tech Week in 2024.
Looking forward, Triona’s role will oversee Cora’s move into agentic AI, handling an excess of 12.9 million annual retail conversations.
